FAQ

Get answers to frequently asked questions.

Where can I find the information about the sizes of pendants?

You can find the information about the sizes of pendants visiting "Guide to sizes". To discover more

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What material are jewels “Rue des Mille“ made of?

All jewels of the collections Rue des Mille ® available in our shop on line are made of silver 925% 100 % made in Italy.

How can I take care of my jewels Rue des Mille?

Jewels Rue des Mille, put on with love, don't need particular care especially if periodically cleaned with gentleness with a soft cloth and put away in a proper manner.

Are jewels Rue des Mille under guarantee?

Each jewel Rue des Mille is under guarantee covering possible production faults.

Alterations of a product due to wearing effect of time are not under guarantee.

Who can I ask for assistance?

We offer a support service through our e-mail [email protected] or by telephone 3487261540.

As an alternative you can ask our retailers Rue des Mille. In order to know where our closest retailers are, you can visit our store locator.

Is it possible to ask for an order by telephone?

Our customer service will be glad to tell you by phone how to carry out a new order.

Opening times are from 10.00 to 13.00 and from 14.30 to 18.30.